Whether you have a question or there’s something you want to let us know, our team is here to help.
Ask away. We’re here to help.
When you care about the foods you put into your body, you’re bound to have some questions. We’ve included answers to things people often ask. Can’t find what you’re looking for? Feel free to contact us.
Pacific Foods is excited to provide several light in sodium soups, please visit our soup category page for more information.
Yes, several of our soups are gluten-free, including our popular creamy soups such as our Organic Red Pepper and Tomato Soup and our Butternut Squash Soup. We also currently have gluten-free condensed soups available.
With many of our soups, primary ingredients such as milk, tomatoes or red peppers all contain naturally occurring sugar. We try to keep added sugar to a minimum in our soups. When cane sugar is present in the ingredient list, our intent is to use this ingredient to help balance the flavours of the soup.
Free range refers to chickens having access to regularly roam and graze outdoors. There are no specific requirements in Canada, such as the length of time spent outdoors or the type of environment in order to use these claims.
We pride ourselves in wasting very little of the chickens that are bought or raised on our farms, and in that we try to cook our bone broth the way you would at home – over low heat and for long hours to let the collagen break down to create a bone broth that is packed with two important amino acids (glycine and proline).
Many people have turned to bone broths recently due to it containing around 9g of protein per cup, with only about 40 calories. Protein is the building block for the bones, muscles, skin, and blood, and your body uses protein to build and repair tissue, make enzymes, hormones, and other body chemicals. Protein can also help keep you fuller longer.
We perform an extensive five step cleaning process of all equipment after each product is produced. 11 priority allergen ingredients and finished products containing those ingredients are kept in an allotted space.
No. We are a peanut free facility.
Genetically Modified Organisms (GMO’s) and Monosodium Glutamate (MSG)
No, we don’t use any GMO’s (Genetically Engineered Ingredients) in our products.
No. Pacific Foods does not add any MSG to our products, nor do we allow MSG to be added to any of the ingredients we use.
Most of our products are either certified organic or made with organic ingredients. While only products that carry the Canada Organic Logo are required to be free of GMO’s (genetically engineered ingredients), even products that do not carry the Canada Organic logo are made with only non-GMO ingredients.
The sealed tamper-evident ring is securely attached to the cap to ensure the product has not been opened. As you twist open, a slight clicking sound occurs when the tamper-evident ring separates from the cap.
Simply unscrew the cap and pour. When you twist the cap one full turn, a cutting mechanism is activated (by prongs under the cap) and this cuts through the inner freshness seal.
Yes, all of our cartons are BPA free.
Yes, our containers are recyclable.
No. Please heat our products in a microwave safe container such as plastic or glass.
No, they are shelf stable. Recommended storage temperatures are between 0-26 degrees Celsius.
Refrigerate and use within 7-10 days for Broth and Creamy Soup in the 946 mL & 1 L tetra containers.
Day/Month/Year, for example if the product has best if use by date 23JUL18, the date is July 23, 2018.
To ensure that our consumers enjoy the best quality product, we print a “Best Before” date on each container to indicate the expected shelf life of a product. We recommend that the unopened product be used prior to this date to ensure the best flavour, texture and overall quality.
Grow better, farm friendlier,
act kinder. And repeat.